FAQs
Do you provide overseas shipping?
Do you provide overseas shipping?
Yes, we ship worldwide.
How do I track my order?
How do I track my order?
Once your order ships, you will receive an email with the tracking number. You can then use this number to track the status of your shipment on our website or the shipping company’s website.
How long will it take to receive my order?
How long will it take to receive my order?
Orders will be processed within 3 working days.
For domestic orders within Taiwan, the parcel will reach you in the next 3 to 5 business days.
For international orders
For international orders
For registered air mail, the parcel may take up to 3 weeks to arrive.
For DHL, the parcel may take up to a week to arrive.
Kindly read our Shipping Policy for more details.
Do you accept returns?
Do you accept returns?
Due to the nature of our products, including stationery and journaling supplies, we do not accept returns or exchanges to maintain the quality and integrity of the items we sell. This ensures that each customer receives brand new, unused products.
What is your refund policy?
What is your refund policy?
If you receive defective or incorrect item, please contact us within 7 days of receiving your order. We will review your case and, if approved, provide a refund. Please note that we may request photos or additional information to verify the issue.